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Customer Feedback & Testimonials

At The Bookyard, we consider customer service to be our highest priority. We will do everything within reason and within our power to ensure our customers gain the best products, advice and service possible. We'd love to be able to say we never make mistakes but we do and we probably always will ... but when this happens we take full responsibility and will put it right.

The only way you can truly appreciate our service is to use us but since so many of our customers take the time to contact us and thank us for our efforts, we hope you will forgive us for indulging ourselves slightly and listing some for you to take as references.

Displaying 151 to 200 (of 302 feedbacks)
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Tony
01-2014
Utterly brilliant service. Found what I wanted. Well priced, and with me in 48 hours. Totally brilliant!
Dean
01-2014
I am just writing to you to say thank you for the advice about the problem with my Mac Pro. I have also ordered a new screen housing from you which arrived yesterday. It was a B grade item but was still in very good condition and unbelievable value for money. I have forwarded your company onto all my apple mates who need spare parts. Once again thank you for all the help Many thanks,
Ted
01-2014
The procedure has been an example of great customer service.
Trevor
01-2014
Many thanks for all your help. The keyboard arrived lunchtime Friday. Fantastic . Thanks again for your highly efficient service.
Stephan
12-2013
I am very pleased with the way my order. Posted it on monday and had it delivered to Sweden in three days. Of course just as pleased with the delivered items. Wouldn
Jade
12-2013
You guys are fantastic, the service is just great! Thank you
Pierre
12-2013
The board arrived yesterday and is now snug in my MacBook pro. Everything is working. Thank you for the efficient handling of my order. I'll also recommend your site for the reasonable rates.
Nick
11-2013
I'm very impressed by such a prompt and helpful service.
Keith
11-2013
Just a note of thanks - the new key caps arrived today, now fitted and working well. Thank you very much!
Margaret
11-2013
Just to say thankyou - new keyboard fine and I am now in touch with the outer world. All nicely packaged amd delivered on day you agreed - a nice change from "will be delivered within 28 days"
Stephen
11-2013
Thank you for the prompt delivery of the ipad wifi aerial, product was extremely well packed and delivery was fast. Fantastic, I won't hesitate to recommend you to others
Heather
11-2013
I just wanted to thank you so much for rescuing my daughter's Apple Mac. I'm so pleased the sonic bath worked! We both want to thank you so much for your customer service, kindness of heart when I called in and of course for your skills of rescue and repair! From two very happy customers!
Laura
11-2013
Thanks so much for your help I am very happy with the service and friendliness and the efficient way in which I was dealt with. I shall be retuning to you when I upgrade it in the new year and will also be looking to purchase a desk top for my husband too.
Rob
10-2013
I found you a couple of days ago whilst looking for a decent Mac parts supplier. I ordered, items turned up this morning, fitted and perfect! Thanks for your prompt service and for having such an excellent website. I will be buying from you on a regular basis no doubt.
Steve
10-2013
I wanted to thank you for helping me with my order. My Mac Pro is back up running now thanks to your help correcting my order. Cheers
Bill
10-2013
Thank you very much for maintaining a stock of items such as the Superdrive I have ordered. You have contributed to me being able to keep an old and trusted iMac in working order.
Paolo
10-2013
Thank you very much for the spare part for my Mac Book Pro. Order has been perfect and shipping very fast. Thanks again.
Simon
10-2013
A leaky roof and an open macbook is a disastrous combination. I was expecting to spend the best part of a thousand pounds on a new one. Luckily, I thought of buying a topcase from The BookYard instead. It's ridiculously easy to find the exact part that you need (just enter your serial number and some clever software does the rest). Delivery was next day and the whole thing cost well under
Vicki
09-2013
Once again, great service and much quicker delivery than anticipated. Thank you!
Guido
09-2013
Have to thank you: received the goods fixed the MBP in a breeze. Now fixed this flawlessy thanks to you, again!
Tony
09-2013
Quick service - quick replies for purchase confirmed - quick delivery sent. Really happy - so am using again today
Nisha
08-2013
Very informative website. Didn't know my model or which key type to purchase but the information and links worked a treat and was able to quickly identify the key and hinge type I needed and place the order. I'm not a 'computer' person as such and just trying to fix my keyboard cheaply and quickly , thanks very much
Andrew
08-2013
Ordered, paid for, received, installed, working, - and all within less than 24 hours. Absolutely Terrific !!! Many Thanks!
Peter
08-2013
It wonderful to know there is an online store that has available parts for these beautiful old laptops. Big thank you to you and the team at The Book Yard.
Jim
08-2013
Thank you! I needed a missing keyboard key for my MacBook and obtaining one from you across the Atlantic via your website was easy as pie. It works great. Nice job.
Helen
08-2013
Good news, I manage to get my SSD working back on my macbook, thanks again for the support !
Vicki
08-2013
We ordered a Macbook white UK keyboard from you after searching high and low all over the place. Your price was the best we found and the condition of the refurb item was fantastic. Added to the super-speedy delivery time and your lovely customer service - BookYard you are now our supplier of choice - thank you!
Naomi
08-2013
Many, many thanks for your quick response and help on the phone this afternoon (I forget that you guys have one of those mythical beasts... a brilliantly straightforward website that actually works!)
Steve
08-2013
A VERY! helpfull and quick reply. This it one reason for me often coming back to your company for parts.
John
07-2013
Many thanks for an excellent service; courteous, professional and easy to use.
Dave
07-2013
As per my pervious dealings (both purchases and mac2cash) with The Bookyard I'm very pleased and satisfied with the service I've had.
Dafna
07-2013
I love the fast service!
Dave
07-2013
The iMac is like new ! very happy and the client too
Gordon
07-2013
Just to say thank you for your very good service without any hassle. Brilliant. Will definitely use The Bookyard again.
Ken
07-2013
I will not hesitate to use this company again as the service they supply is 1st class. Many thanks from a satisfied customer.
Tom
07-2013
I'm so glad someone sells replacement keys, well done you!
David
07-2013
I'm satisfied with your service, and have bookmarked your site against any possible future need.
Kevin
06-2013
Just a quick line to say thanks for the fast delivery of my order. The website is so clear and the instructions are first class. Top marks to everyone.
Ben
06-2013
I ordered a Macbook LCD and some tools needed to replace it from you guys on Sunday, all parts came today and were fantastic. Just thought I'd say thanks for your great products and great service!
John
06-2013
You've been great. My son said you were an excellent outfit and I can see what he means.
Adrian
05-2013
Great service. Thanks very much.
John
05-2013
Many thanks for the great help and very prompt delivery of the parts for my old iBook. Following a good vid on u-tube I dismantled & reassembled it with no trouble, and it is now in use with my grandchildren.
Keith
05-2013
I just wanted to say it was a pleasure doing business with you recently. I am impressed at your customer service and the professional way you dealt and helped me with my requirements
Jay
05-2013
Thank you very much for the attentive service.
Maria
04-2013
Just to say thanks for your easy ways of ordering, payment and really fast delivery! The product, a keyboard (that I am using right now to write this note) is fantastic. It came very well wrap and in perfect condition, and most importantly it works to perfecction! Will tell my friends about you and make contact again for sure!!
Yvonne
04-2013
The new cable arrived extremely quickly, we are very happy with your service!!
James
03-2013
The product was spot on just what I required, service was excellent from the time I spoke to 1 of the staff who was extremely very knowledgeable and helpful to the time I received my goods All the best, cheers a very satisfied customer
Alex
02-2013
Thank you so much for a brilliant service!!! The parts arrived today with no probs, i've installed them already!!! I've emailed a few friends who use macs recommending your services!!! Thanks a million,
David
02-2013
Great service from you folks once again. Appreciated!
Andrew
02-2013
I am very happy with the service and the fast repair of my machine. It is now whisper quiet and running perfectly with all damage rectified at a much cheaper price than at an apple store
Displaying 151 to 200 (of 302 feedbacks)
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