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Customer Feedback & Testimonials

At The Bookyard, we consider customer service to be our highest priority. We will do everything within reason and within our power to ensure our customers gain the best products, advice and service possible. We'd love to be able to say we never make mistakes but we do and we probably always will ... but when this happens we take full responsibility and will put it right.

The only way you can truly appreciate our service is to use us but since so many of our customers take the time to contact us and thank us for our efforts, we hope you will forgive us for indulging ourselves slightly and listing some for you to take as references.

Displaying 101 to 150 (of 294 feedbacks)
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Jeremy
03-2015
Many thanks for all your help. I am very impressed with you and your company. I am a senior citizen (75 years young) and computers are sometimes a bit difficult but it was great having you help me and for keeping me informed.
Ray
02-2015
Order received today as promised. Parts fitted, happy user. Thank you for an excellent service.
Adrian
02-2015
Great on-line store, thank you, will be back!
John
02-2015
I am writing to express my gratitude for your efficient and considerate response to a previous enquiry in early January regarding my order with The Bookyard. Less than 48 hours after you responded I received the replacement part in the mail as promised. I was incredibly happy with the level of customer service, and have since placed other orders through the website that have been successfully and efficiently completed and delivered speedily. I wanted to say thank you very much!
Graham
11-2014
Great service. Received today (Saturday) and as you can see my trusty iPad 1 is now fully charged and functional again. Once again, great service. Superb packaging. Great care taken. I will have no hesitation in recommending you.
Margaret
11-2014
Just to say thankyou for the very prompt service!
Wissam
10-2014
I received the part earlier this week and wanted to thank you for ensuring a smooth order fulfilment. I have bookmarked your website and will be ordering from you again, should another part fails in these vintage machines
Emyr
10-2014
Just a quick message to express my thanks for my order which duly arrived today. It's a great pleasure to see some business still offer a brilliant and efficient service, as well as having an 'actual' person answering the telephone (a rarity in itself!). You can be sure that I will recommend you to all of my colleagues. Keep up the good work
Anthony
09-2014
The trackpad works like a charm! Thanks! I wish I was doing business with Thebookyard before. It would have saved me a lot of headaches regarding my experience with Chinese suppliers.
Anthony
09-2014
Yesterday I received the package, just one day after the order. My compliments for this. Living in Holland I am not used to actually getting packages within the promised period
Hyman
09-2014
I now have my computer back and would like to say how delighted I was with your service, which was terrific. I will certainly recommend you to everyone I know who needs your services.
Peter
09-2014
I wanted to thank you for the very prompt, professional and expedient service. I live in Spain and had tried numerous other channels to acquire a replacement battery for my Macbook Air. I was therefore very apprehensive about the service offered by the Bookyard. However this has been quickly dispelled and I can only praise you for the service. I now have a laptop fit for the purpose as it was intended.I highly recommend your company.
Andrew
08-2014
Thank you for taking the extra care to ensure the order was right prior to my mistake. I will certainly be recommending your website to friends and family. Awesome service I could not be happier, can't wait to have a fully functioning keyboard tomorrow. Again thank you for the marvellous shopping experience.
Amy
08-2014
Many thanks for my keys! Super quick delivery and perfect product. Will definitely recommend - and come here next time I inexpilably smash 2 keys off of my laptop!
Chris
08-2014
Thank you for delivering the front fan. I was able to change the fan within 30 minutes and my machine works like I have never heard - to think this has gone on for 3 years.
Andrew
08-2014
Thank you so much for your assistance. If I could personally commend your fantastic service to your company I certainly would. You have gone beyond helping but you've saved me a fortune too and that is beyond admirable.
Allan
08-2014
Definitely coming back to do more shopping here again! - Shipping was fast though it was overseas. Thanks!
Chris
08-2014
I received my order on Friday which was super fast so I am very happy with it. I replaced the faulty part and the Mac works great now.
Russell
08-2014
I commend you for your excellent service and understanding and I will be sure to promote you wherever I can as a wonderful company. I look forward to any business we may do in the future and will continue to check your website for a more suitable laptop for my needs. Thanks again for being so understanding and helpful.
Ian
08-2014
Just a word to say thank you very much for the excellent service on my recent orders. You went out of your way to resolve my problems and make sure I received the correct parts which have now been fitted and normal service has been resumed. I used Bookyard once before, a couple of years ago, and the service was similarly impressive then. It is a pleasure to do business with an organisation that takes pride in its customer service and satisfaction.
Clement
06-2014
Simply to thank you for such remarkable service. Very fast, safe and professional delivery within 24hours of ordering and what has turned out to be a very good experience with you. Excellent product at extremely competitive prices, brilliant back-up service with a highly ethical company. This is rare and highly valued.
Heitor
06-2014
I've ordered some parts for my beloved macbook pro last week and you guys were amazing, fast shipping (even using royal mail) and excellent description and packing. Thank you guy for providing the missing part for my lovely mac :)
Michel
06-2014
Thanks for the fast shipping, the replacement arrived today. I setup the new drive... burn some discs. Yeahhh!!! Everything works fine. I am very happy Thank You very much for Your great help and wonderful service. With best wishes
David
05-2014
Thank you very much for an sublime service and delivery time. We are very happy with you as our supplier :)
William
05-2014
Thank you again for your amazing service
Chris
05-2014
I would just like to thank you for the fantastic service you have given to me. I am delighted with my renewed Macbook. Now it is A1 every thing is working really well. Many thanks!
Adam
05-2014
I've been absolutely delighted with the MacBook and want to thank you for providing such an excellent service, from the ease of use of the website, express delivery and friendly customer service.
Dylan
05-2014
I have been really pleased and impressed with the communication so you can give yourself a large pat on the back for customer services.
Andrew
04-2014
Thank you! I only ordered all this yesterday and it's here already!
Alex
04-2014
I just want to say Great service! I am very pleased with the purchase and the information I have got from the web page.
Eugene
04-2014
I've got my keys and boy do they fit nice! :) Thx a lot.
Iain
04-2014
Thanks for maintaining a very useful web site - being able to check for relevant parts using the S/Number is great.
Marcantonio
04-2014
HI, thanks: fast service and perfect working items.
Lorimer
03-2014
I would like to thank you very much for your generous assistance in helping me to solve the problem with my Mac. This was extremely kind of you, and represents a service we don't see very often today
Julian
03-2014
Was given your name by Apple store as recommended spares suppliers for Apple Macs. Impressed by your website easy to find what I wanted. Easy to use. Thanks
Roberto
03-2014
Thank you for all your help with finding the correct replacement part for my iPad. After many calls to yourself and the patience of a sapient, I was pointed in the right direction to the correct part. it took about 2.5hrs to strip the iPad and install the part, but in the end it was worth it, I now have a working iPad and that\'s thanks to yourself. I use you for my work spare parts and would recommend you to anyone, for your expert advice, and quality of your parts both new and used
Tony
03-2014
Thanx, as ever....didn't expect such a rapid 'return'! I'm always impressed with the BOOKYARD Service!!
Graham
03-2014
Very impressed. Had exactly the right disks for my ancient MacMini. Ordered on a Thursday; in my hands Friday lunchtime, installed Friday afternoon. Price reasonable; postage good. Very happy!
Ronnie
02-2014
Thank you for repairing my iMac. Everything is working perfectly here and dealing with you was a pleasure as always. I was very impressed by the thorough way you took such care over establishing the precise causes of the fault. It gives me great confidence to know such professional support is available to me.
Miguel
02-2014
The supply came to Spain in time and it works ok. You have a good service. We will continue buying. Thank you very much.
Ronnie
02-2014
We buy parts all over the world and thebookyard is one of our more favorite suppliers. Our technicians like to work with your parts because of the low failure rate of the parts. Also part numbering is correct and delivery is swift and well protected for transport.
James
01-2014
I have dealt with The Bookyard for years and I have always found you to be extremely helpful and knowledgable.
Tony
01-2014
Utterly brilliant service. Found what I wanted. Well priced, and with me in 48 hours. Totally brilliant!
Dean
01-2014
I am just writing to you to say thank you for the advice about the problem with my Mac Pro. I have also ordered a new screen housing from you which arrived yesterday. It was a B grade item but was still in very good condition and unbelievable value for money. I have forwarded your company onto all my apple mates who need spare parts. Once again thank you for all the help Many thanks,
Ted
01-2014
The procedure has been an example of great customer service.
Trevor
01-2014
Many thanks for all your help. The keyboard arrived lunchtime Friday. Fantastic . Thanks again for your highly efficient service.
Stephan
12-2013
I am very pleased with the way my order. Posted it on monday and had it delivered to Sweden in three days. Of course just as pleased with the delivered items. Wouldn
Jade
12-2013
You guys are fantastic, the service is just great! Thank you
Pierre
12-2013
The board arrived yesterday and is now snug in my MacBook pro. Everything is working. Thank you for the efficient handling of my order. I'll also recommend your site for the reasonable rates.
Nick
11-2013
I'm very impressed by such a prompt and helpful service.
Displaying 101 to 150 (of 294 feedbacks)
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